Do you have any secrets that you're willing to share with us?

Fuzyon

New member
I'm not talking about company secrets (I know it's probably illegal to divulge them) but about tips and tricks. I'm sure people around here picked up a lot of things along the road, and if we can learn something from your experience I'm willing to say that's a win-win for everyone.
 

Norm

New member
Re: Do you have any secrets that you're willing to share with us?

As an online seller, the tricks are fairly simple, which is to just be as transparent as possible and to ship as fast as possible with as little complications as possible. Also, it requires a lot of patience, because some people will ask a hundred questions just to buy one inexpensive product, but it is still important to put up with that because every sale counts.
 

LinB

New member
Re: Do you have any secrets that you're willing to share with us?

This is not a secret but I want to let you know that customers are often deceived without knowing it. Sometimes when you call a company and you're speaking to a representative, you would think based on their accent that they're living in the same country as you. Well that's not always the case and what you have is a case where companies are outsourcing their work. They have individuals that they've never met in person but they hire them through another company in another country, to represent them. It may however be a smart move considering that these companies are very large and would be short on staff If you're relying only on their country's labor.
 

LinB

New member
Re: Do you have any secrets that you're willing to share with us?

As an online seller, the tricks are fairly simple, which is to just be as transparent as possible and to ship as fast as possible with as little complications as possible. Also, it requires a lot of patience, because some people will ask a hundred questions just to buy one inexpensive product, but it is still important to put up with that because every sale counts.
You are right. Customers are very concerned about how quick their items will reach. But more than that they are concerned about the quality of what they will receive. Sometimes too you find that you have to message them a couple days after to ask them to give you a good rating so that others will see this and gravitate towards purchasing from you in the future.
 

Corzhens

Active member
Re: Do you have any secrets that you're willing to share with us?

I don't know if this is related to this thread. I had just undergone a 3-day seminar with the subject matter directly related to my job. And since it has an exam, I had to review the notes. The exam was yesterday so I woke up at 3:30 am to give myself ample time to review - that's until 5 am. The mind is very fresh at this hour so what I read gets stuck in my head somewho. That is my secret when taking exams - reviewing in the early morning to easily absorb what I had to learn.
 

Norm

New member
Re: Do you have any secrets that you're willing to share with us?

You are right. Customers are very concerned about how quick their items will reach. But more than that they are concerned about the quality of what they will receive. Sometimes too you find that you have to message them a couple days after to ask them to give you a good rating so that others will see this and gravitate towards purchasing from you in the future.
You're right. We try to be on time but we don't rush it to the point where we sacrifice quality checking. Often we try and remind ourselves that we end up losing more time on the transaction if the item ends up being returned. And yeah feedback is one of the most important things to have as a retailer and we make sure we do a good enough service to make the customers happy enough to leave us good feedback.
 

primalclaws1974

New member
Re: Do you have any secrets that you're willing to share with us?

Here's one about hotels. I worked for three of them in my young adult days. Hotels come across like their rate is completely locked in, but unless there is a big local event going on, the rates are rarely set in stone. The only other exception would be a nearly full-house. When that happens the rates will go up. It may seem wrong, or perhaps illegal, but it's not. There is a limit, and it is usually posted on the inside of the door in your room. It is usually pretty high though. A $90 room can be raised to over $200 in certain circumstances. Anyway, back to the regular room rate. If a hotel is not nearly full or there is not an event, there usually is room for negotiating. This is particularly true of smaller chains, and independents, but it applies in most places (that are not resorts). You can ask for a cheaper rate, and if they ask if you are military, AARP, etc. and you are not, you can say, "Can I get a discount anyway?". They usually will knock off at least 10%. If they try to stand firm (and you know they have extra rooms), tell them you will go elsewhere. Most of the time, instead of losing the money, they will give you the discount. Getting some money is better than leaving rooms unrented.
 

zuulspaceman

New member
Re: Do you have any secrets that you're willing to share with us?

If you're mad about something like a bad product you bought from the store, talk to the manufacturer. Generally their contact information is on the product. I have had companies send me all new products or coupons for them for free so that I could try another instead of just getting a little money back. Generally you net more in the way of value by not going back to a retail store and instead talking to the maker.
 

Norm

New member
Re: Do you have any secrets that you're willing to share with us?

If you're mad about something like a bad product you bought from the store, talk to the manufacturer. Generally their contact information is on the product. I have had companies send me all new products or coupons for them for free so that I could try another instead of just getting a little money back. Generally you net more in the way of value by not going back to a retail store and instead talking to the maker.
I do this too, although unfortunately companies here are less likely to act on shortcomings, but it still is possible. I usually just go directly to the manufacturer because it's easy to do that nowadays anyway in that you could just message them over twitter and you'll even get a faster response than if you had waited for customer service from a retailer.
 

LinB

New member
Re: Do you have any secrets that you're willing to share with us?

I'm not talking about company secrets (I know it's probably illegal to divulge them) but about tips and tricks. I'm sure people around here picked up a lot of things along the road, and if we can learn something from your experience I'm willing to say that's a win-win for everyone.
No secrets other than that I realize that some of my coworkers are not paid by check or to their bank accounts. Therefore these workers are being robbed of their benefits such as Social Security. Nevertheless they hold a job because it's dear to them.
 

Norm

New member
Re: Do you have any secrets that you're willing to share with us?

No secrets other than that I realize that some of my coworkers are not paid by check or to their bank accounts. Therefore these workers are being robbed of their benefits such as Social Security. Nevertheless they hold a job because it's dear to them.
We had some similar conditions at my previous place of employment as it was not practical for the company to make things more standard for everyone at the time. Fortunately though we were always given a chance to advance once we proved ourselves into becoming regularized and while it came with benefits there were also some disadvantages as well such as being locked down into a contract for a number of years.
 
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