Being tolerant in the face of any kind of customer

Heatman

New member
There is no guarantee that when working as a customer service representative that all the company's customers would have a good manner of approach and decent body language. No, it never happens because one customer might just necessarily be looking for your downfall, so it's paramount that you learn how to endure and tolerate any kind of attitude, behavior and actions from your customers and still find a way to solve their problems.
 

Corzhens

Member
I wonder how a person can handle pesky customers if he would be forced to maintain his composure Being tolerant to customers is the golden rule in marketing and sales but let us understand that some customers can really get to your nerves. But in fairness to this topic, I know of some sales people who have that patience to just let go of the whims and caprices of the pesky customer.
 

Heatman

New member
Most companies don't really care about how you feel as a customer service representative, what's more important to them is their business turn over in sales and getting their customers to keep purchasing is paramount for them. So, customers service representatives are dedicated to bearing the burnt of some unbearable customers in order to still keep their jobs.
 

Alexandoy

Member
I wonder if it is humane to be kind to a pesky customer who is already abusing the hospitality of the marketing people. I have met different kinds of marketing people but the common trait I see is their patience. It is a pitiable situation when the customer is very demanding that the conversation is already like being scolded by the customer. Perhaps there is a limit to the amount of patience that would depend on the kind of customer.
 

Heatman

New member
I can vividly remember one of the most annoying experience which I had in the marketing department when I was asked to work in a make shift role for a colleague who was too ill to come to work. The customer I was trying to sell our software product accused me or the company to likey be among scammers to the extent of asking me if we don't install virus in our software to affect their system in order to still come back to us. I couldn't say much but allow him talk till he got tired and I asked him for a meeting in order to give him a demo on the company's product.
 
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