Are customers always right?

Heatman

New member
Buying and selling is always crowned with the quote that "Customers are always right" and as such, they should be always treated well in order to have their loyalty and continued patronization of the company's products and services.

Now, when it's obvious that the customer is blatantly out of the line with treatment melted to a staff, whose right should be the priority at the moment? The customer or the staff?
 

Corzhens

Member
The adage that the customer is always right should not be taken literally. It is just a saying to give importance to the customer because the customer is the lifeblood of the business. Take note that customers are also people with their own idiosyncrasies and that sometimes they go out of line when it comes to policies like the post-dated cheque or the limited time for the returns. When that happens the frontliner should be diplomatic in his approach so as to avoid a heated argument with the demanding customer.
 

Alexandoy

New member
In the orientation seminar of my first job, I remember the HR manager telling us new employees that the customer is not always right but we should not forget to give priority and preference to them especially when there are issues and problems. If you are the customer you want to be given quality service so that quality service should always be on the mind of the frontliners particularly the office receptionists who handle the calls of customers. In cases of a dispute that is difficult to handle then it is all right to consult the supervisor or manager.
 

Heatman

New member
The adage that the customer is always right should not be taken literally. It is just a saying to give importance to the customer because the customer is the lifeblood of the business. Take note that customers are also people with their own idiosyncrasies and that sometimes they go out of line when it comes to policies like the post-dated cheque or the limited time for the returns. When that happens the frontliner should be diplomatic in his approach so as to avoid a heated argument with the demanding customer.
Definitely, I believe that being diplomatic is the best way for dealing with customers especially when there is a problem or misunderstanding between customers and clients. I have been in a situation where a customer was so abusive to the extent that other people at the scene were against the customer. But the work etiquette of the staff marveled me as he still went and apologized to the customer in order to save the image and reputation of the company. Truth be told, some people don't know how to behave in public.
 
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