Hi!

I am looking to brainstorm ideas to improve my organization's internal process for handling pricing and other errors in the system. We get a large amount of pricing and shortage errors monthly and are forced to involve multiple departments (AR, Customer Service, Contract Admin, etc.) in the process to clear out any deductions. This involves entering a action request into Salesforce and managing from there. The volume has gotten out of hand.

Was hoping to hear examples of how other firms manage these types of issues that typically generate from customers receiving pricing errors.

Would love to hear your thoughts!

Thanks,
Mike