
Originally Posted by
pwarbi
And that's one of the reasons why I don't accept the policy that the customer is always right in the first place. I will of course go out of my way and bend over backwards to accommodate the customer, but I've been in business long enough now to know that sometimes you just have to put your foot down and say enough is enough. Some customers will try and push you as far as they can, and I'm not prepared to be taken for a mug and if there is something a customer want's that isn't acceptable, then they will be told that we aren't prepared to do anything that isn't reasonable.
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