
Originally Posted by
nytegeek
You paraphrased what somebody else taught you though without giving any attribution or references. This looks very close to textbook steps I was taught working for another corporation regarding customer service. Many restaurant chains have text book style training manuals and this looks very familiar. At any rate, you clearly did not invent these steps or come up with them entirely on your own. You may not remember what order you learned them in or what source specifically, and it may be in your own words, but you can't take credit, paraphrase it, and site experience as the only reference. I have seen this same type of stuff elsewhere. You didn't come up with it.
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