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Dealing with damage claims

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  • Dealing with damage claims

    The warehouse packages the materials correctly but they are damaged in transport by the carrier. The warehouse gets a damage claim weeks later and has to rummage through weeks of documents to find the load and respond to the claim. This whole process is time consuming and majority of the time is not the warehouse's fault.

    Get a program that can document your loads with a picture that they were loaded undamaged. The program can then attach the picture to the loads reference# or BOL, etc...and when the claim comes in at a later date, it's super easy to find and the proof is all there.

    The program that offers this with other great capabilities is Dock Star.