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Call center is the most outsourced business

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  • Call center is the most outsourced business

    We call it here as BPO (business process outsourcing) which means you are hiring an outsourced company to handle the operations of your business. An example is the call center which hires so many foreigners to do the job right there in their country. There is no need for relocation so the outsourcing fee is not expensive. Now outsourcing is spanning the higher levels of the corporate hierarchy which does not sit well with me.

  • #2
    I am still wondering why outsourcing is getting to be very popular now. Perhaps big companies as well as medium size companies are realizing that benefits given to regular employees are a burden to the finances. What if all the big companies would be relying on outsourcing, what would happen to the employment of regular employees?