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Where to Outsource?

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  • Where to Outsource?

    I was recently listening to a podcast by two guys who created an outsourcing company in the Philippines. They set up the business, hired local workers and staff, then get hired to do outsourcing work for other companies and people. They specialize in online and website making kind of work. The podcast is the Adsense Flippers on itunes if anyone wants to check them out.

    Anyway, they were talking about why they choose the Philippines over other countries like India. Their reason was because people in the Philippines usually have a really good command of English.

    So, I just thought I would ask you guys, what country do you think is the best for outsourcing? Does it depend on the type of work being outsourced?

  • #2
    Re: Where to Outsource?

    Indian has certain main reasons and benefits that cannot be ignored; the same makes it a hub for managing contracted service features. Functions such as sales marketing can be easily contracted to the experts in Indian. With the development of the variety of experts in Indian very experienced in their sector, the BPO Company in India(Noida) has become very famous and popular.

    Call Facilities in Indian (Delhi Region) can be separated in three main groups viz- outgoing, web allowed as well as incoming contact centers. Variety of outgoing and incoming contact centers has seen an extreme rise over the past several years. Indian gives advantages to the consumer efficiency by assisting a wide customer base through proper management of very experienced skills pool

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    • #3
      Re: Where to Outsource?

      I thank the thread starter for this thread. This is a good promotion for the Philippines. Anyway, you are right when you say Filipinos are good in English because it is our second language and I grew up and studied in schools where English was the medium of communications. India, however, is also good in English but their advantage over the Philippines is the lower rate of wages. But in the long run, Filipinos have been raking in awards in the call center business for their diligence at work. So I guess it is still the Philippines as the best place to outsource.

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      • #4
        Re: Where to Outsource?

        I'm Indian national by the way and currently living in Cebu Philippines. I believe Filipinos are one of the best when it comes to labor. Not to mention they speak english well and can concoct US/UK accent, its no wonder there are lots of Call centers in the Philippines. In cebu we do have IT park where all the businesses within this park is related to outsourcing.

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        • #5
          Re: Where to Outsource?

          I've seen several BPO's related to Logistics and supply chain, I'm in the Logistics Industry for a decade now, adding this to my dream list, TO start a BPO company providing end-to-end support for businesses related to supply chain, logistics, and freight forwarding

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          • #6
            Re: Where to Outsource?

            Originally posted by shiva View Post
            I'm Indian national by the way and currently living in Cebu Philippines. I believe Filipinos are one of the best when it comes to labor. Not to mention they speak english well and can concoct US/UK accent, its no wonder there are lots of Call centers in the Philippines. In cebu we do have IT park where all the businesses within this park is related to outsourcing.
            That post is very heartwarming to me. You are right, call center agents here are thought the proper American accent. They undergo 2 weeks of training (provided by most BPO companies here) that gives them not only the accent but an insight on the culture of the Americans. In Cebu, Filipinos have the Cebuano accent hence they needed more training for their English proficiency.

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            • #7
              Re: Where to Outsource?

              It depends on the industry I guess. If you are looking for cheap manual labor, China or India would be my first two guesses. However if you have a company that wants to outsource customer service jobs, then China is probably not the best place to outsource to. For those kind of jobs you would want a country that has English speaking citizens and where cheap labor is available. Countries like Romania, Hungary, Croatia come to mind, although Greece might be a viable option soon.

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              • #8
                Re: Where to Outsource?

                Filipinos are competent workers. Even though English is their second language, it is the primary medium used in schools and universities from grade school up to college. That's why Filipinos are at the top of list when it comes to outsourcing.

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                • #9
                  Re: Where to Outsource?

                  I think if you need excellent English speaking workers, then India and the Philippines are definitely at the top, although countries like Poland, Hungary or Romania are up there as well. I am from Romania myself, and almost everyone in my country knows English, like it would their second language. Also, outsourcing is a good idea, as it creates new jobs for many people, I find it really bad that companies are paying a fraction of what the services that these workers deliver, would be worth.

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                  • #10
                    Re: Where to Outsource?

                    Well, India is definitely a big place for outsourcing purposes but as you said, Philippines is a much better country if you're looking to talk with companies in english. English is their second language, so they're bound to know it really good.

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                    • #11
                      Re: Where to Outsource?

                      Thank you very much for considering the Philippines as one of the top outsourcing countries. Aside from the grassroots English, the Filipinos have the penchant for English to look classy. Besides, I saw the training system being implemented by call centers which are intensive in nature. They are particular with the diction such that intonation patterns are rated. So you cannot just say good morning in any other way but in the American way when your company is in the US and European intonation for European clients.

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                      • #12
                        Re: Where to Outsource?

                        India having lower wages can mean extra money to be used to further expand the business. Time can be more important than money when utilized wisely however. The language barrier could grow the need for a translater to allow a clear line of communication which would be money taken away from possible business ventures.

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                        • #13
                          Re: Where to Outsource?

                          In the call center business, India is now second to the Philippines. Having the same orientation, since English is the second language of India like the Philippines, Indians would have the edge over other nationalities who don't have an English orientation. But the advantage of Indians over Filipinos is the lower wages that they demand so foreign businesses are wont to take India as their fist consideration. Besides, India has no record for strikes and other labor problems.

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                          • #14
                            Re: Where to Outsource?

                            I think that it is very important that the people who we outsource to are able to speak our language, as it therefore means that it is a lot easier to negotiate with them, and also to iron out any problems that might arise as a result of something going wrong somewhere along the production line. Of course, language isn't everything, however I do find it stressful when I am trying to make a point and they simply don't understand what I'm saying. Sometimes I have had to hire a translator to help, but that is just more wasted expense as far as I'm concerned. So, ultimately, I do think that it is a great idea to make sure that English is understood, as it can make things a lot easier.

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                            • #15
                              Re: Where to Outsource?

                              The best place to outsource is anywhere, really.

                              If you can find any place where your money goes further, then go for it.

                              Just remember, however, that quality should take precedence over cost in most situations.

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