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The most important skill for a customer service representative?

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  • The most important skill for a customer service representative?

    A customer service representative is more like the first person of contact between the company and customers of the company including the aggrieved clients. This is a very sensitive position because when it's not handled properly, it will ruin the business relationship between the company and it's clients which will require a lot of time, money and stress before such relationship can be repaired again, and that's if it could be repaired. So, having said that, what could be considered as a must skill a customer service representative must possess in order to effectively carry out the office duties of his position?
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