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Female or Male customer's services staff?

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  • Female or Male customer's services staff?

    In my opinion, there are some job positions that requires specific gender for the role because it's seems such particular gender is best suited for the job. With customer service attendants as a case study, it looks like female customers sales attendants fulfill the job more than their male counterparts and most companies seems to hire female for this position more than males. What could actually the best explanation for this trend?

  • #2
    I have to agree that the position depends on the gender or vice versa. Most receptionists are female because that is the tradition. You will notice that in banks here, all of the frontliners called bank tellers are not only female but presentable female. It is not discrimination but just the tradition. I would prefer to talk to a female receptionist in the office than to a burly guy.

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    • #3
      Originally posted by Corzhens View Post
      I have to agree that the position depends on the gender or vice versa. Most receptionists are female because that is the tradition. You will notice that in banks here, all of the frontliners called bank tellers are not only female but presentable female. It is not discrimination but just the tradition. I would prefer to talk to a female receptionist in the office than to a burly guy.
      Indeed, it's a tradition that has been invoke for so long that I'm not sure if it's ever going to get changed anytime soon. Although, it's not a fact that a male can't be presentable as well but I think most people feel easy walking up to a lady in the customer desk that a male. Some people even go to the extent of picturing males as being aggressive compared to females.

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      • #4
        For me, as long as the staff is good looking, it wouldn’t matter much if he is male or female. Take for example women’s garments in a department store that usually is manned by a female clerk. What if a handsome hunk would handle the customers in that area? I guess it will be a hit. My point is the pleasant look of the staff and not the gender.

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        • #5
          Women are actually perceived to be best suited for the job of customer service representative but that doesn't mean that a male wouldn't be a perfect fit for the job as long as he's with the skills and knowledge to discharge the customer service job description effectively and efficiently. I have been attended to by online male customer service agents and most of them are excellent on the job.

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