SCMF VIII -

Excellence in Service Supply Chain

We are proud to present as

►Keynote Speaker
Professor Hau Lee, Founder and Director of the
Stanford Global Supply Chain Management Forum - the world's leading authority on supply chain management.

A Global Thinker read more on Hau Lee in an article by the Supply Chain Management Review

Excellence in Service Supply Chain:
“Providing customer service is not just a necessary operation to support your sales of new products. By designing the right service supply chain and being able to operate it with agility and efficiency, companies have found that they could use the service supply chain to offer new
services, create new products, reaching out to new markets, and designing new business models.

In the course of doing so, great strategic values are derived, leading to higher sales and profitability, winning customers, and increasing customer loyalty and intimacy. My talk will discuss how this can be done, with examples drawn from a variety of industries.”

The SCMF event is organized by the Finnish Association of Purchasing and Logistics and Logistra Consulting Oy, both experts in logistics, supply chain, logistics, procurement, purchasing and consulting / training.